FAQs
How will my personal information be used?
The personal information of our consumers is essential to follow up of your orders, we thus offer you a better and more personalized service.
In accordance with the law, you always have a right of access to your information and can at any time make a modification.
How can I return or exchange my order?
Senzerina jewelry can be returned within 14 days from the date of purchase. No refunds or exchanges will be accepted without an original sales receipt or after the authorized return period. Refunds will be issued upon presentation of a sales receipt within 14 days of the date of your purchase. Sale and discontinued items are not eligible for a refund.
What is Senzerina’s privacy policy?
You can browse the Senzerina website without providing any personal information. However, when you subscribe to the newsletter, we collect the necessary data. When you place an order, we ask you for certain information that is useful for billing and delivery of your order: your name, address, e-mail address, phone number, etc.
The Senzerina team and the Senzerina website will only disclose your contact information to third parties involved in processing your order, namely banking institutions and delivery services.
However, your information may be disclosed if there is a need to identify you, such as if Senzerina were to apprehend or prosecute an individual for intentionally or unintentionally infringing or violating Senzerina ' proprietary rights.
Which payment methods are accepted by Senzerina ?
We accept the following payment options: Visa, MasterCard, Interac, Square, American Express & PayPal.
Please note that we do not store your credit card information.
Where do you ship Senzerina jewels?
We ship worldwide. The shipping and processing times depend on the items you are ordering and your location.
Why doesn't my Senzerina jewel look like the commercial picture? Why is the color of the pearls I received different?
Please note pearls are organic gems, so colors and shapes may vary depending on the availability of the current market.
It is normal and reassuring not to receive a product identical to the photographs of the site, which proves the authenticity of your pearls.
The color and tones of the pearls vary according to the lighting and brightness. Note that the jewels displayed may appear different depending on the type of screen used online.
FAQ - Orders
How do I track my order from the moment I place it?
When your Senzerina order is ready to be shipped, you will receive a confirmation email containing your tracking information.
How do I know if my order has been validated?
Once your payment has been made on our site, your order number will appear on your screen along with the invoice details. You will receive a confirmation email with the entire order and its summary.
You can also place your order by phone through our WhatsApp number +1 626 418 3133
Is it possible to cancel my order or make a change?
Your order can be cancelled if it has not been processed. You can cancel it by sending an email to the Customer Service team at the following address: senzerina.virtuousjewelry@gmail.com
From the moment your order has been confirmed for preparation and shipment, you will not be able to modify it.
Where can I find my invoice?
You have access to all your invoices in "My Account".