Order Safety
Please note that it is important to insure your jewelry because we are not responsible in case of loss, theft or damage during shipping. As all jewelry are handcrafted with the highest quality materials, it is sometimes difficult to reproduce exactly the same jewel. Everything we ship is completely insured by either FedEx or our third party insurer.
Time Frame
Please note that the waiting time for creations will be 2 to 4 weeks. Custom-made creations can take up to 6 weeks.
As the Covid-19 pandemic is causing shortages in raw materials, we thank you for your understanding if a piece is no longer available.
Tracking Number
You will find your tracking number with the email confirmation.
Tax
We are located in California, the state sales tax of 9% is only charged to items shipped in California. Otherwise, there is no sales tax applied to any orders.
Production Time for permanent collection
7 days to 10 days
Please note that the Covid-19 pandemic may affect delivery time.
All listed prices are for one mailer jewelry box.
Prices may vary depending on destination and latest shipping rates.
SHIPPING with USPS (United States Postal Service)
USA - Letters, Large Envelopes & Parcels
Free shipping when you spend over US$300
Priority Mail USPS - US$15 to US$60 - Fastest delivery times: next day — 2 days after production time
Priority Mail Express USPS - US$30 to US$100 - Fastest delivery times: next day — 2 days after production time
Includes USPS Tracking and up to $100 of insurance with most shipments
Customers are responsible for duties and fees.
The shipping time varies with the zone in United States.
INTERNATIONAL - Letters, Large Envelopes & Parcels
Free shipping when you spend over US$1500.
Priority Mail International - US$50 to US$100
Priority Mail Express International - US$70 to US$130 - Fast international delivery time: 6–10 business days after production time
Ship to about 180 countries
Includes (with some exceptions) up to $100 insurance for reconstruction of nonnegotiable documents (such as personal correspondence with no cash value) and up to $200 insurance for merchandise (such as gifts and other goods) to cover loss, damage, or missing contents.
Customers are responsible for duties and fees.
The shipping time varies with the destination country.
SHIPPING WITH FEDEX
“We offer delivery to every address in the 48 contiguous U.S. states within 1 to 5 business days based on the distance to the destination (delivery to Alaska and Hawaii in 3 to 7 business days).
USA
Free shipping when you spend over CAD$600
FedEx Standard Overnight® US$150 to US$300 - 1 to 2 days
FedEx 2Day® US$100 to US$150 - 2 to 3 days
FedEx Express Saver® US$60 to US$120 - 5 to 7 days
FedEx Ground® US$30 to US$60 - 6 to 8 days
All US shipments will be insured with the purchase value.
Customers are responsible for duties and fees.
The shipping time varies with the destination country.
INTERNATIONAL - Shipping packages and envelopes from the U.S. to another country
Free shipping when you spend over CAD$3000
Get it there within 1 to 3 business days, with delivery in up to 220 countries and territories.
FedEx International First® US$260 to US$520 - 2 to 4 days
FedEx International Priority® US$210 to US$420 - 2 to 4 days
All international shipments will be insured with the purchase value.
Customers are responsible for duties and fees.
The shipping time varies with the destination country.
No refunds, returns or exchanges will be accepted without an original sales receipt and authenticity certificate or after the authorized return period.
RETURNS
Return shipping costs
You will be responsible for paying your own shipping costs for the return of your jewel.
Unfortunately, shipping charges are not refundable.
If you receive a refund, the return shipping cost will be deducted from your refund.
Shipping time for your exchanged product may vary depending on where you live.
If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
The return of the product is the responsibility of the customer.
Returns within 7 days - 15 days for International
If for any reason you are not satisfied with your purchase, returns may be accepted within 7 days of receiving your order or 15 days for international.
A return to Senzerina must be unworn jewelry, show no apparent damage or wear and be in perfect original condition. The original packaging box and jewelry pouches must be returned.
In case the product does not comply with the Senzerina return policy, we will refuse your return and resend the jewelry at your cost.
Once we have approved your request, we will email you instructions on how to return the item.
Refunds and exchanges
Refunds will be issued upon presentation of a sales receipt within 7 days of the date of your purchase.
Sale and discontinued items are not eligible for a refund.
Unfortunately, custom-made is not eligible for a refund.
